What’s interesting with platforms like Plum is that the reduction in friction doesn’t come from digitising forms, but from removing the broker-led back-and-forth that usually sits between the company, the insurer, and the employee.
For smaller teams, the real difference shows up in three places:
- Employees don’t need HR to interpret policy details or guide every claim (Because dashboards are simple & informative)
- Claims tracking and support don’t sit in someone’s inbox
- Founders/HR aren’t coordinating between insurer, broker, and employee when something goes wrong
So, an entire layer of coordination is actually taken out of the process.
What’s interesting with platforms like Plum is that the reduction in friction doesn’t come from digitising forms, but from removing the broker-led back-and-forth that usually sits between the company, the insurer, and the employee.
For smaller teams, the real difference shows up in three places:
- Employees don’t need HR to interpret policy details or guide every claim (Because dashboards are simple & informative)
- Claims tracking and support don’t sit in someone’s inbox
- Founders/HR aren’t coordinating between insurer, broker, and employee when something goes wrong
So, an entire layer of coordination is actually taken out of the process.